What happens if a payment fails?

1. Why a payment can fail

Recurring charges for your monthly dataset subscriptions can fail for the usual reasons: an expired card, insufficient funds, or a payment method that needs re-authorization with Stripe or PayPal.

2. How to fix it

Open /portal/billing and update your payment method. Once a working method is on file, your subscription billing can proceed normally.

Keep access uninterrupted

Update an expiring card before its expiry date so a renewal charge does not fail in the first place. Your invoices in /portal/billing show each charge and its status.